“A company is only as good as its people” is an often-repeated truth we have all heard many times.
For a leading tour operator like Platypus Wine Tours of Napa Valley, understanding this principle is fundamental to the company’s success.
Importance of Leaving the Right Impression
Tour companies may expend tremendous effort and resources organizing the most interesting, educational, and entertaining excursions of places and events.
But, unless the tour agenda is delivered in an engaging, interesting manner, the tour likely will not achieve the desired outcome.
In today’s increasingly competitive environment, word-of-mouth commentary and online reviews play critical roles in sustaining a company. According to one recent Forbes article, “90% of customers say that what they decide to buy is influenced by positive online reviews.” The article also states that 94% of customers only consider buying from businesses with at least a “4-Star” rating. Multiple negative
So, clearly, for a private wine tour Napa Valley company, the tour associate plays a vital role in the success and future of the company. Since these are the ones most responsible for delivering the company promise, negative or off-putting impressions of the wine tour experience can severely impact future bookings.
What are the qualities of a successful Wine Tour Guide?
Any wine tour of Napa or Sonoma Valley aims to leave all participants with a warm, positive feeling about your company and to be confident that their overall experience was well worth the money spent.
During the wine tour experience, guests spend most of their time interacting with the wine tour guide. Those periods leading up to, between, and after the winery visits are solely the guide’s responsibility.
Therefore, the successful wine tour guide should be friendly, informative, and communicative throughout the outing while continually conscious of the attitudes and needs of the guests.
Therefore, a great wine tour guide should provide:
- Warmth, thoughtfulness, and a sincere interest in their guests’ welfare and enjoyment.
- Friendliness and an engaging attitude.
- Spontaneous, non-offensive sense of humor and an easy-going attitude.
- Local knowledge, fascinating anecdotes, and stories of the area’s history and background.
- Some insight into viniculture and winemaking.
- Organizational and leadership skills.
- Punctuality and motivation to stay on schedule.
- Non-intrusive attitude.
Contact Platypus Wine Tours
For future private or join-in wine tours of Napa Valley or Sonoma County, contact the premier wine country tour company, Platypus Wine Tours.
Platypus Wine Tours offers fun, social tours of smaller boutique wineries packed with lots of information, entertainment, and commentary from your engaging tour guide. Guests will also be treated to a tasty picnic lunch along the way and some great wines and lively companionship.
For more information or to arrange your private tour with friends, family, or business associates, visit the Platypus Wine Tours website.
If you have questions about an upcoming outing with Platypus Wine Tours, phone 707-253-2723.